Customer Service

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©2019 by Achatz Handmade Pie Company

Frequently Asked Questions

Why are you closed on Saturday?

Since our beginning in 1993, our stores have been closed on Saturday. We know it's unusual to close your business on Saturday, but we take this as a Sabbath day of much needed rest. Our guest have gotten used to this and pick up their pies on Friday. We are open on Sundays, and that a very busy day for us. Our employees are thankful to have a day off on the weekend as well. 



How do you pronounce "Achatz"?

The actual pronunciation is (ak'its), it rhymes with 'jackets.'



Are any of your pies vegan?

All of our double crust fruit pies are made with no dairy or animal products. We have eliminated soy oil from our crust as well. 



How can I place an order?

The easiest way to place a special order is through our online store section. You can also call the store where you wish to pick the pie up. View our store locations here!



Questions about pies-that-fly

We ship anywhere in the United States. Please see online store for when and how pies are shipped. For order-specific information, please reply to your confirmation email to reach our internet sales department or call our headquarters at (586)-749-2882.



Can I purchase an Achatz pie shop?

Yes, we are happy to offer our loyal customers the opportunity to own their own pie shop. Please fill out a customer feedback form!