What Personal Information About Customers Does Achatz Handmade Pie Company Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Achatz Handmade Pie Company. Here are the types of information we gather.

• Information You Give Us:

  We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.

• Automatic Information:

  We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.

• E-mail Communications:

  To help us improve our service to you as well as your shopping experience, we sometimes send notifications of changes to our policies, order confirmations and updates, and other information. We may also contact you from time to time in order to determine if you enjoyed your visit to our website and what, if anything, you would like us to change.

• Newsletters:

  We periodically send out email newsletters. These newsletters are promotional in nature and often include information regarding special offers, product updates, service upgrades, and other information. This is an opt-in feature- if you would like to change the status of your subscription please adjust your "Subscription" preferences by logging into your account. Customers who purchase without creating an account do not receive newsletters.

What About Cookies?

Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Does Achatz Handmade Pie Company Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order (for example, we will submit your name and address to a shipping carrier such as FedEx or UPS in order to process your package for shipping).

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the first four and last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Which Information Can I Access?

Achatz Handmade Pie Company gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of Use, Notices, and Revisions

If you choose to visit Achatz Handmade Pie Company, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Achatz Handmade Pie Company. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

Automatic Information

For security purposes Achatz Handmade Pie Company sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by using our Contact Us form, or you can phone us at (586) 784-4743.