| Shop on-line for: |
 |
|
| Information |
 |
|
| Bestsellers |
 |
|
|
|
|
| Frequently Asked Questions |
|
 |
- How do you pronounce "Achatz"?
The actual pronunciation is (ak'its); it rhymes with "jackets".
- Do your pies really cost $21.95?
$21.95 is the online price for many of our pies and includes a handling fee due
to the increased packaging
and labor costs associated with shipping handmade pies. Shipping is extra and depends
on the destination. Retail prices vary by location.
- Why does shipping cost so much?
Shipping prices for pies, baked goods, etc, are quoted directly from the shipping
carrier. These prices depend on destination, package weight, and shipping method, and may include a handling fee.
We have made great strides in reducing the cost of shipping, such as by offering Ground shipping for pies to a number of
states, and continue to look for ways to reduce the shipping costs seen by our customers.
Shipping for Gift Cards is free.
- I just bought/received a pie and don't want to eat it right away. How should I store it?
Our pies are made with no preservatives and have a four day shelf life when stored at room temperature.
To extend the life of the pie you can keep it in the refrigerator for up to 2 additional days, or in the freezer for
up to one year, although freezer burn may develop within that time frame. To help minimize and prevent freezer burn,
wrap the pie in saran wrap and keep it inside it's box.
When you are ready to use your pie preheat your oven to 250 degrees, unwrap the pie and
place in the middle rack of your oven for 1-3 hours or until the pie is totally thawed and
the top of the pie has crisped up.
- Are any of your pies vegan or vegetarian?
Most of our fruit pies are either vegetarian or vegan. Cream pies are made with milk, butter, and eggs.
Any fruit pie with crumb topping has butter in it (as an ingredient in the crumb topping).
Pumpkin pies are made with eggs. All of our double crusted fruit pies, with the exception of
Double Crusted Apple, which is made with butter, are made with no dairy or animal products.
If you would like to receive a Double Crusted Apple pie without butter, you can special order one
from any one of our five Metro Detroit area locations.
- I just ordered a pie from your website. When will I receive it?
Please see our shipping page for a full explanation of when and how pies
are shipped. For order-specific information please reply to your order confirmation email, send an email
to the Internet Sales department using our online contact form, or call our headquarters
in Armada at (586) 784-4743.
- I'm trying to buy a pie online and am having trouble checking out. My credit card is being
declined. Help!
Please verify that all the information you have submitted is correct. If you've moved recently,
perhaps you haven't updated your billing address information on file with your credit card company. If you feel you need
to place the order immediately please call our Armada store at (586) 784-4743 during regular business hours.
- Can/will you ship cream pies?
We'd love to- unfortunately our cream pies are very fragile and don't hold up during
the shipping process. If we can find an efficient way to ship our cream pies and still have them
arrive in one beautiful piece, we'll do it!
- I want to ship a fruit pie that isn't listed on your online catalog page. What can I do?
First, put some pie, any pie, into your shopping cart, even though it's not the one you want. Then go
through the checkout procedure. On the page that asks for your shipping destination and preferred shipping method
there is a box near the bottom of the page where you can enter in any information about your order that you feel
is pertinent; in this box enter the kind of pie that you really want. If there's a problem with your
request we'll call you.
- How do I put in a special order?
The best way to place a special order is to call the store that you would like to pick
the pie up at and let them know what you would like. Phone numbers and store hours for all five of our
Metro Detroit area locations are at the bottom of the page.
- I just read through this whole page and didn't see my question!
Just drop us a line using our online contact form or call our Armada
store at (586) 784-4743.
|
|
 |
|